Reservation Policy

NSCD Reservation Policy

Welcome to the National Sports Center for the Disabled (NSCD) and thank you for making a reservation with us! The following policies apply to NSCD reservations.

• A 50% deposit is due at the time of your reservation. The remainder of your payment is due 30 days prior to your first scheduled activity/lesson. If your activity/lesson is scheduled within 30 days of the reservation, the full payment is due at the time of the reservation.
• If a participant does not attend a scheduled activity/lesson and does not call to cancel or reschedule (see reschedule policies below), they are considered a “no show” and there will be no refund.
• Based on the assessment of local school or road closures, including a closure of Winter Park Resort, I-70, or Berthoud Pass of more than 2 hours the day of the scheduled activity/lesson, the activity/lesson may be cancelled by NSCD. You may be able to re-schedule based on availability. Closures affecting our programs will be posted at nscd.org or call (303) 515-NSCD (6723) to confirm delay times or closures.
• Participants must complete all required participant forms within one week of making a reservation.
• Preferably participants will submit all participant information through the online system. The NSCD cannot accept forms containing personal information through email communications. Alternatively, NSCD may receive forms by facsimile at 970-726-4112 or by mail at NSCD, P.O. Box 1290 Winter Park, CO 80482.
• Participants attempting to reschedule or cancel a reservation must contact the Customer Service team and/or leaving a voice message at (303) 515-NSCD (6723). Contacting other NSCD staff or leaving voice messages at other extensions will not meet the terms of this policy.
• The NSCD cannot accept sit ski or horse reservations for participants who weigh 200 lbs. or more due to equipment and safety reasons.
• Participants must be independent and manage self-care or bring a care-giver to provide assistance.
• For family ski/ride lessons, the family member must be a proficient and independent skier/rider with a higher skill level than the participant.

COVID-19 CANCELLATION POLICY

• Call Customer Service at (303) 515-NSCD (6723) to cancel a reservation, as early as possible, if the participant receives a positive COVID-19 test result within 14 days of their reservation or exhibits the following symptoms within 48 hours prior to the reservation: fever or chills, cough, shortness of breath/difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea/vomiting or diarrhea.
• If an individual participant exhibits the symptoms above or has a confirmed case of COVID-19 they will receive a full refund. The NSCD cannot guarantee a rebooking date for another reservation. The NSCD may require a signed health screening form or copy of the positive test results to process the refund.
• If a participant(s) in a group reservation exhibits the symptoms above or has a confirmed case of COVID-19 resulting in the cancellation of a reservation(s), the pro-rated amount for the affected individual(s) will be refunded. The reservation cannot be rebooked for another date. The NSCD may require a signed health screening form or copy of the positive test results to process the refund.
• If Winter Park Resort, other partner facilities and/or the NSCD is closed due to COVID-19, individual participant and group reservations will be refunded in full.

RESERVATION CHANGE POLICY – Individual Lessons only

• Changes to reservations made more than 31 days from the activity/lesson date may be changed with no additional fees.
• Changes made to a reservation from 30 days to 3 days of the activity/lesson date can be made by calling customer service at (303) 515-NSCD (6723) and will incur a $25 change fee.
• No changes are allowed within 48 hours* of the reserved activity/lesson.

RESERVATION CANCELLATION POLICY – Individual Lessons only

• Cancellations to reservations made more than 31 days from the activity/lesson date may be cancelled with a 100% refund of the activity/lesson cost.
• Cancellations made to reservations from 30 days to 3 days of the activity will receive a 50% refund of the activity/lesson cost.
• Cancellations within 48 hours* of the reserved activity/lesson will not receive a refund or credit.

GROUP RESERVATION POLICY

In addition to the above policies, the following policies apply to groups participating with the NSCD:

A deposit is due at the time of your reservation. If the reservation is 30 days or more from the activity date, then a 50% deposit is required. If the reservation is made within 30 days of the activity date, then a 100% payment is due. Any outstanding balance will be invoiced on the day of the reservation, due upon receipt. A NSCD customer service representative will send all invoices to the email address above.

• Group participants must have individual intake and liability forms completed within 14 days prior to the activity date. If the group reservation is made within 14 days, the forms must be completed within 48 hours of receiving the registration link.
• The substitution of a participant is not permitted the day of the activity. Any substitutions prior to the activity date must be approved by the NSCD Program Coordinator.
• If an individual from your group does not attend the activity, there is no refund or rescheduling. You will be billed for the agreed upon number of participants for the reservation.
• One adult representative from the group must be available at the activity location at all times during the group’s activity.

GROUP CHANGE POLICY – Group Lessons only

This policy refers to the changes to the number of participants, date of activity and time of activity.

• Changes to reservations made more than 31 days from the activity date may be changed with no additional fees.
• Changes made to a reservation from 30 days of the activity date will incur a $25 change fee.
• No changes are allowed within 48 hours* of the reserved activity.

* 48 hours is determined by the reserved activity date, not the exact time of the activity. For example, you would have to reschedule an activity by Wednesday 5:00pm for an activity scheduled for Saturday.

GROUP CANCELLATION POLICY – Group Lessons only

• • Cancellations to reservations made more than 31 days from the activity date may be cancelled with a 100% refund of the activity cost.
  • Cancellations made to reservations from 30 days to 15 days of the activity will receive a 50% refund of the activity cost.
  • Cancellations within 14 days of the reserved activity will not receive a refund or credit.