Reservation Policy

NSCD Reservation Policy

Welcome to the National Sports Center for the Disabled (NSCD) and thank you for making a reservation with us! The following policies apply to NSCD reservations.

• If a participant does not attend a scheduled activity/lesson and does not call to cancel or reschedule (see reschedule policies below), they are considered a “no show” and there will be no refund.
• Based on the assessment of local school or road closures, including a closure of Winter Park Resort, I-70, or Berthoud Pass of more than 2 hours the day of the scheduled activity/lesson, the activity/lesson may be cancelled by NSCD. You may be able to re-schedule based on availability. Closures affecting our programs will be posted at NSCD.org or call (303) 515-NSCD (6723) to confirm delay times or closures.
• Participants must complete all required participant forms within one week of making a reservation.
• Preferably participants will submit all participant information through the online system. The NSCD cannot accept forms containing personal information through email communications. Alternatively, NSCD may receive forms by facsimile at 970-726-4112 or by mail at NSCD, P.O. Box 1290 Winter Park, CO 80482.
• Participants attempting to reschedule or cancel a reservation must contact the Customer Service team and/or leaving a voice message at (303) 515-NSCD (6723). Contacting other NSCD staff or leaving voice messages at other extensions will not meet the terms of this policy.
• The NSCD cannot accept sit ski or horse reservations for participants who weigh 200 lbs. or more due to equipment and safety reasons.
• Participants must be independent and manage self-care or bring a care-giver to provide assistance.
• For family ski/ride lessons, the family member must be a proficient and independent skier/rider with a higher skill level than the participant.

INDIVIDUAL RESERVATION POLICY

• A 50% deposit is due at the time of your reservation. The remainder of your payment is due 30 days prior to your first scheduled activity/lesson. If your activity/lesson is scheduled within 30 days of the reservation, the full payment is due at the time of the reservation.

INDIVIDUAL CHANGE POLICY – Individual Lessons only

• Changes to reservations made more than 31 days from the activity/lesson date may be changed with no additional fees.
• Changes made to a reservation from 30 days to 3 days of the activity/lesson date can be made by calling customer service at (303) 515-NSCD (6723) and will incur a $25 change fee.
• No changes are allowed within 48 hours* of the reserved activity/lesson.

INDIVIDUAL CANCELLATION POLICY – Individual Lessons only

• Cancellations to reservations made more than 31 days from the activity/lesson date may be cancelled with a 100% refund of the activity/lesson cost.
• Cancellations made to reservations from 30 days to 3 days of the activity will receive a 50% refund of the activity/lesson cost.
• Cancellations within 48 hours* of the reserved activity/lesson will not receive a refund or credit.

GROUP RESERVATION POLICY

In addition to the above policies, the following policies apply to groups participating with the NSCD:

Full payment is due 2 weeks prior to the activity date.  Any outstanding balance will be invoiced on the day of the reservation, due upon receipt.

• Group participants must have individual intake and liability forms completed within 14 days prior to the activity date. If the group reservation is made within 14 days, the forms must be completed within 48 hours of receiving the registration link.
• The substitution of a participant is not permitted the day of the activity. Any substitutions prior to the activity date must be approved by the NSCD Program Coordinator.
• If an individual from your group does not attend the activity, there is no refund or rescheduling. You will be billed for the agreed upon number of participants for the reservation.
• One adult representative from the group must be always available at the activity location during the group’s activity.

GROUP CHANGE POLICY – Group Lessons only

This policy refers to the changes to the number of participants, date of activity and time of activity.

• Changes to reservations made more than 31 days from the activity date may be changed with no additional fees.
• Changes made to a reservation from 30 days of the activity date will incur a $25 change fee.
• No changes are allowed within 48 hours* of the reserved activity.

* 48 hours is determined by the reserved activity date, not the exact time of the activity. For example, you would have to reschedule an activity by Wednesday 5:00pm for an activity scheduled for Saturday.

GROUP CANCELLATION POLICY – Group Lessons only

• • Cancellations to reservations made more than 31 days from the activity date may be cancelled with a 100% refund of the activity cost.
  • Cancellations made to reservations from 30 days to 15 days of the activity will receive a 50% refund of the activity cost.
  • Cancellations within 14 days of the reserved activity will not receive a refund or credit.